PATIENTS across South Somerset have voted the best and the worst GP practices in the latest NHS survey.

People taking part in the survey were asked what their level of satisfaction was in relation to the following criteria:

• Ease of getting through on the phone

• Helpful receptionists

• Easy-to-use website

• Experience in making an appointment

• Satisfaction with appointment times

• How often patients see or speak to their preferred GP

• At the last appointment how confident were you in the healthcare professional

Church View Medical Centre in Ilminster has been named the best GP in the area in terms of ‘overall satisfaction’.

The worst GP for ‘overall satisfaction’ was Church Street Surgery in Martock.

The graphic below shows how the seven GP practices ranked in the survey.


 

Here is the full data about the South Somerset surgeries

 

Ariel Healthcare, Chard

Ease of getting through on the phone, 36%

Helpful receptionists, 84%

Easy to use website, 62%

Experience of making an appointment, 39.14

Satisfaction with appointment times, 46%

How often patients see or speak to their preferred GP, 26%

At last appointment how confident were you in the healthcare professional, 97.09
Overall satisfaction, 57%

 

Church Street Surgery, Martock

Ease of getting through on the phone, 35%

Helpful receptionists, 81%

Easy to use website, 59%

Experience of making an appointment, 39.90

Satisfaction with appointment times, 33%

How often patients see or speak to their preferred GP, 25%

At last appointment how confident were you in the healthcare professional 97.06

Overall satisfaction, 49%

 

Church View Medical Centre, Ilminster

Ease of getting through on the phone, 94%

Helpful receptionists, 98%

Easy to use website, 87%

Experience of making an appointment, 91.35

Satisfaction with appointment times, 82%

How often patients see or speak to their preferred GP, 76%

At last appointment how confident were you in the healthcare professional 98.42

Overall satisfaction, 92%

 

Crewkerne Health Centre

Ease of getting through on the phone, 32%

Helpful receptionists, 72%

Easy to use website, 54%

Experience of making an appointment, 32.80

Satisfaction with appointment times, 35%

How often patients see or speak to their preferred GP, 23%

At last appointment how confident were you in the healthcare professional 89.56

Overall satisfaction, 51%

 

Hamdon Medical Centre, Stoke-Sub-Hamdon

Ease of getting through on the phone, 73%

Helpful receptionists, 79%

Easy to use website, 76%

Experience of making an appointment, 63.20

Satisfaction with appointment times, 48%

How often patients see or speak to their preferred GP, 35%

At last appointment how confident were you in the healthcare professional, 94.72

Overall satisfaction, 74%

 

Summervale Surgery, Ilminster

Ease of getting through on the phone, 81%

Helpful receptionists, 96%

Easy to use website,  78%

Experience of making an appointment, 74.11

Satisfaction with appointment times, 61%

How often patients see or speak to their preferred GP, 29%

At last appointment how confident were you in the healthcare professional, 99.36
Overall satisfaction, 98%

 

The Meadows Surgery, Ilminster

Ease of getting through on the phone, 92%

Helpful receptionists, 96%

Easy to use website, 84%

Experience of making an appointment, 84.25

Satisfaction with appointment times, 68%

How often patients see or speak to their preferred GP, 54%

At last appointment how confident were you in the healthcare professional, 94.33
Overall satisfaction, 91%

NHS Somerset’s comment

A spokesperson for NHS Somerset said: "We welcome the results of the GP Patient Survey which found that 73% of patients report a good or very good overall experience with their GP practice in Somerset, which is in line with the national average.

"In Somerset out of the 600,000 patients registered at our 62 practices, 7,757 responses were received to the GP Patient Survey.

"The results from the GP Patient Survey are one of a number data sources we use to better understand the experiences of patients accessing General Practice in Somerset.

“GP teams in Somerset are delivering around 300,000 appointments a month and over 313 additional General Practice staff have been recruited in Somerset since 2019 to ensure more patients are seen by the right health professional as quickly as possible.

“We work with GP Practices and the wider health and care system in Somerset to continuously improve access to general practice and experience of care for our population.

"This includes investing in additional training and support for practice staff, in technology such as improved phone systems and increasing use of community pharmacy and other health professionals to make it easier for people in Somerset to access General Practice.”