Factory apologises after Christmas rush overtime

Chard & Ilminster News: THE entrance to Rydiness Farm. THE entrance to Rydiness Farm.

BOSSES at a food factory near Ilminster have apologised to a resident after they worked beyond their opening hours due to a busy Christmas period.

Rydiness Farm, based off Hare Lane, on the outskirts of Broadway, opened later than the hours set out by South Somerset District Council officers to meet their orders before the festive period.

The factory, which makes frozen desserts, has opening hours of 8am to 8pm Monday through to Wednesday, 8am to 5pm Thursday and Friday and 9am to 1pm on Saturdays.

Owner Liz Dove said: “We did a few extra hours in the run-in to Christmas to get the orders done. We are back to normal hours now.

“The council understands our situation and most people are hugely supportive of us.”

Margaret Hallam, who lives next to the factory, said staff had been arriving before their shift and staying on working until after the factory’s closing time.

She said: “These hours are not being adhered to and workers have been arriving at about 6.30am in the morning and on some occasions operating to 9pm in the evening.

“There is a combination of noise and extra traffic during this time.”

Mrs Hallam told The News she has no objection to smaller business in rural areas.

In an online planning document on the district council website, Mrs Hallam said she has other concerns about the factory, which she says ‘cannot adequately accommodate the parking, commercial collection and deliveries, refuse disposal and storage required for an operation of this size’.

A spokesman for the district council said they were aware of the situation, adding: “The owners of this important local business have confirmed that the extra demands for their frozen desserts over Christmas did mean they needed to work slightly longer hours on several occasions and they have apologised for this.

"They did, however, stress that some of the operations outside of the hours were in connection with the cleaning of the kitchens rather than production.

“They have confirmed there is no intention whatsoever to exceed the approved hours again.”

The council said the incident had been investigated and did not feel there was any need to pursue the matter at this stage.

Comments (6)

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3:15pm Thu 9 Jan 14

LoCaLcHiCk says...

Local people should be supporting small local business's and working with them not against them in these hard times. The hours stated in this article are not the bee all and end all. Surly living next to a factory that that has daily operations and deliveries, this its expected? Christmas is a busy period for everyone, believe it or not, even the small local business.
Local people should be supporting small local business's and working with them not against them in these hard times. The hours stated in this article are not the bee all and end all. Surly living next to a factory that that has daily operations and deliveries, this its expected? Christmas is a busy period for everyone, believe it or not, even the small local business. LoCaLcHiCk
  • Score: 13

4:50pm Thu 9 Jan 14

thcwarren says...

It is nice to see a local business, employing local people is such a success that it is able to give it's employees overtime at Christmas, which I am sure is to most of the community an extra boost of Christmas cheer!
Well done Liz Dove!
It is nice to see a local business, employing local people is such a success that it is able to give it's employees overtime at Christmas, which I am sure is to most of the community an extra boost of Christmas cheer! Well done Liz Dove! thcwarren
  • Score: 12

11:55am Sat 11 Jan 14

Ilminster_local says...

thcwarren wrote:
It is nice to see a local business, employing local people is such a success that it is able to give it's employees overtime at Christmas, which I am sure is to most of the community an extra boost of Christmas cheer!
Well done Liz Dove!
thcwarren...
I agree, its great to see local business thriving and employing local people... but....
What about when a local business gives false expectation to those local people. In particular offering a job based on the fact its a long term employment, then 2 weeks before christmas they make those very same people redundant. Now that's not good is it? I think we can all see what has happended here. Nice big order book that needs to fulfilled, get people in & lie to them..... tut tut Mrs Dove
[quote][p][bold]thcwarren[/bold] wrote: It is nice to see a local business, employing local people is such a success that it is able to give it's employees overtime at Christmas, which I am sure is to most of the community an extra boost of Christmas cheer! Well done Liz Dove![/p][/quote]thcwarren... I agree, its great to see local business thriving and employing local people... but.... What about when a local business gives false expectation to those local people. In particular offering a job based on the fact its a long term employment, then 2 weeks before christmas they make those very same people redundant. Now that's not good is it? I think we can all see what has happended here. Nice big order book that needs to fulfilled, get people in & lie to them..... tut tut Mrs Dove Ilminster_local
  • Score: -3

11:04pm Sat 11 Jan 14

orchardman says...

The bottom line is that when setting up the business, certain parameters were set by the local authority in relation to operating hours for the benefit of those living nearby, bearing in mind Broadway is essentially a rural location. One assumes Mrs Dove must have been aware of the increase in orders well before the Christmas period, and as such she should have applied for the temporary variation in hours, not just ploughed ahead as she seems to have done, and by the same token, the district council should at least have issued 'advice' that the authorised hours aren't flexible to suit Mrs Doves' requirements. If she needs to expand the business, maybe she should look at relocating to a local business park where she could still employ people from the local area, even if, as suggested by an earlier correspondent, most would only be on a temporary basis.
The bottom line is that when setting up the business, certain parameters were set by the local authority in relation to operating hours for the benefit of those living nearby, bearing in mind Broadway is essentially a rural location. One assumes Mrs Dove must have been aware of the increase in orders well before the Christmas period, and as such she should have applied for the temporary variation in hours, not just ploughed ahead as she seems to have done, and by the same token, the district council should at least have issued 'advice' that the authorised hours aren't flexible to suit Mrs Doves' requirements. If she needs to expand the business, maybe she should look at relocating to a local business park where she could still employ people from the local area, even if, as suggested by an earlier correspondent, most would only be on a temporary basis. orchardman
  • Score: -5

10:36pm Mon 13 Jan 14

Ilminster_local says...

orchardman... The thing to think about here is not did the business create a disturbance to the neighbors, she didn't even consult the council. She even lied to the people who were under the impression that they were going to have a permanent job. I'm all for local business, specially country side based business. But rules are rules
orchardman... The thing to think about here is not did the business create a disturbance to the neighbors, she didn't even consult the council. She even lied to the people who were under the impression that they were going to have a permanent job. I'm all for local business, specially country side based business. But rules are rules Ilminster_local
  • Score: 1

9:40am Tue 14 Jan 14

Ilminster_local says...

Ilminster_local wrote:
orchardman... The thing to think about here is not did the business create a disturbance to the neighbors, she didn't even consult the council. She even lied to the people who were under the impression that they were going to have a permanent job. I'm all for local business, specially country side based business. But rules are rules
that should be...... The thing to think about here is not ONLY did the business.......
[quote][p][bold]Ilminster_local[/bold] wrote: orchardman... The thing to think about here is not did the business create a disturbance to the neighbors, she didn't even consult the council. She even lied to the people who were under the impression that they were going to have a permanent job. I'm all for local business, specially country side based business. But rules are rules[/p][/quote]that should be...... The thing to think about here is not ONLY did the business....... Ilminster_local
  • Score: -2

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