Yeovil care home receives overall outstanding rating

Grovelands Care Home, in Grove Avenue, Yeovil, Somerset, has received an overall outstanding rating in a new report published by Care Quality Commission on September 11, following an assessment on April 16.

This service is run by Somerset Care Limited, with Mrs Karen Hazel Cheshire listed as the registered manager, and specialises in caring for adults over 65 years old, people with dementia and providing accommodation for persons requiring nursing or personal care.

The report states that safety is good, caring is outstanding, responses are good, leadership is outstanding, and effectiveness is good.

In the latest inspection summary, the Care Quality Commission describes Grovelands as having a “deeply embedded culture of continuous learning and improvement, driven by a highly committed and passionate registered manager and deputy manager.”

It said: “Robust and proactive risk management systems were firmly in place, ensuring the safety and wellbeing of people using the service. These systems were regularly reviewed and adapted to meet emerging needs and best practice standards.

“The home was visibly clean, well-maintained and supported by comprehensive infection prevention and control measures. Regular audits were conducted, with prompt action taken to address any concerns.

“Accidents and incidents were recorded and monitored. A clear and effective process was in place for identifying trends, implementing learning and improving practice, demonstrating a strong commitment to safety and continuous improvement.”

Similarly, communication across the home was described as “exemplary” with regularly staff meetings held and feedback mechanisms in place for residents and families to allow for “transparency and responsiveness”.

The report also said: “Staff consistently expressed pride in their work and highlighted a strong sense of team spirit and mutual support, contributing to a positive and nurturing atmosphere.”