CHARD residents are reminded that free support is available if they suffer TV interference during mobile network upgrades.

Throughout the area, mobile networks are being improved, meaning that there will be better performance and coverage of mobile services in the region.

However, there is a chance that this could have an impact on TV services received through an aerial, such as Freeview, BT, TalkTalk and YouView.

Things to look out for include blocky images or intermittent sound.

Restore TV, an independent programme run by Digital Mobile Spectrum, is in hand to help.

Restore TV offers additional support for people who are 75 years of age or older, are registered blind or partially sighted or receive any of the following benefits:

  • Personal independence payments (PIPs).
  • Attendance allowance.
  • Constant attendance allowance.
  • War Pensioner’s Mobility Support.

Ben Roome, CEO of Restore TV, said: “We know just how important TV is to inform, entertain and provide welcome company. Restore TV exists to ensure we all can continue to access free to view TV as mobile services are improved across the country.”

“If you see new TV interference, we’re on hand to help you resolve the issue.

"We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and TV or set-top box to remove mobile signals and allow you to watch free to view TV as normal.

"Full instructions are included, and we can provide further advice online and by phone if needed.

“In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility.”

It is important for residents to note that cable and satellite TV, such as Sky or virgin, won't be affected.

A free Restore TV filter is available regardless.

Residents who live in an area with weak digital television reception, close to a mobile mast or homes that have a TV booster are the most likely to be impacted. 

For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.

You can contact Restore TV on:

  • 0808 13 13 800 (free from landlines and mobiles)