AN estate agent in Castle Cary has won an award for customer service in Somerset.

Roderick Thomas Estate Agents’ has won The British Property Awards Gold Award for best customer service in the BA6 to BA10 area.

The estate agent has also been shortlisted for a number of national awards, which are set to be announced later in the year.

“We’re absolutely thrilled to win the prestigious 2021 British Property Awards Gold Award,” said Roderick Thomas.

“At Roderick Thomas Estate Agents we’ve always prided ourselves on our high standard of customer service and our exceptionally personal, dedicated approach.

“This award is recognition of the commitment of the whole team at Roderick Thomas to achieving the very best for each and every client.”

Chard & Ilminster News: WINNERS: Roderick Thomas Estate Agents’ Castle Cary branch has won The British Property Awards Gold Award

The British Property Awards are independently judged by a panel of industry experts, personally mystery-shopping every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels.

“Our awards have been specifically designed to be attainable to all agents, removing common barrier to entry such as cost, to ensure we have the most inclusive awards,” said Robert McLean from the British Property Awards.

“Our awards have also been designed to remove any opportunity for bias or manipulation.

“If an agent has been attributed with one of our awards it is simply down to the fantastic customer service levels they have demonstrated across a prolonged period of time.

“Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”

John Whitchurch sold his property through Roderick Thomas Estate Agents and said the team have been “professional, friendly, approachable and efficient”.

“We cannot speak highly enough of how well they conduct their business in such a friendly, helpful manner," he added.

"We would have absolutely no hesitation in using their excellent services in the future.

“They were a joy to work with and I take this opportunity to pass on a heartfelt thanks to them for a job superbly done.”